89db's Privacy Policy

Policy Introduction and Scope

This privacy policy applies to the 89db platform. 89db operates an online gaming and betting service for users in Bangladesh. This policy takes effect whenever you use our services through the 89db website, mobile app, or any other digital channel.

The purpose of this policy is to clearly inform you what information we hold, why we hold it, and how it is kept secure. 89db believes that user privacy is a fundamental right, and all our operations are conducted on that basis.

By registering on this site or using our services, you are agreeing to this privacy policy. Reading our Terms and Conditions alongside this privacy policy will give you a clearer picture of the overall terms of use. Our services are for persons aged 21 and above only.

What Information Is Collected

89db collects information in two main categories — personally identifiable information and technical/analytical information.

2.1 Personal Information

The following information may be collected during account registration and verification:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Residential address
• Payment method details (such as bKash, Nagad, Rocket numbers or bank account information)

2.2 Technical and Activity Information

When you use our platform, the following information may be recorded automatically:

• IP address and device information
• Browser type and operating system
• Session duration and navigation patterns
• Gaming activity and transaction history
• Login time and date

How Information Is Collected

89db collects information in several ways. These methods are described in detail below:

3.1 Information Provided Directly

When you create an account, make a deposit or withdrawal, contact the support team, or fill in any form — you provide information directly. 89db uses this information only for that specific purpose.

3.2 Automatic Collection

Our servers and analytics tools collect technical information automatically. This includes cookies and similar technologies, which help us improve the quality of our services.

3.3 Information Received from Third Parties

In some cases we may receive relevant information from payment processors or identity verification service providers. This information is used only to secure your account and confirm the validity of transactions.

Purpose of Using Information

89db uses your information for the following purposes:

As part of our Responsible Gaming policy, 89db monitors patterns in your gaming behaviour so that support measures can be taken if needed.

Sharing Information with Third Parties

89db does not sell or rent your personal information. However, information may be shared with third parties in specific circumstances:

5.1 Service Provider Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, bank transfers), identity verification, cybersecurity and technical infrastructure management. These partners receive only the information necessary for their designated tasks and are bound by strict confidentiality obligations.

5.2 Legal Obligations

If disclosure of information is required in response to a valid legal process, court order, or lawful request from a government authority, 89db is obliged to comply.

5.3 Business Transfers

If 89db undergoes a business restructuring or merger, user information may be transferred to the new entity. Users will be notified in advance in such cases.

Cookies and Tracking Technologies

Cookies are used on the 89db website. Cookies are small data files stored in your browser that help ensure the functionality of our services.

6.1 Essential Cookies

These cookies are necessary for the basic operation of the site — such as maintaining login sessions, carrying out security checks, and saving your preferences. They cannot be turned off.

6.2 Analytical Cookies

We use analytics tools to understand how users interact with our platform. This data is aggregated and does not identify any individual. These cookies can be managed from your browser settings.

6.3 Managing Cookies

You can delete or disable cookies from your browser settings. However, disabling essential cookies may prevent certain features of the platform from working properly.

Data Storage and Security

89db applies industry-standard security measures to keep your information safe:

Information is generally retained for a defined period after an account is closed, due to legal, anti-fraud or regulatory requirements. Once that period ends, the information is securely deleted or permanently anonymised.

User Rights

As a registered user of the 89db platform, you have the following rights:

8.1 Right to Access Information

You can request at any time to know what information we hold about you. After completing the required verification process, that information will be sent to you.

8.2 Right to Correct Information

If any information we hold about you is incorrect or incomplete, you can request a correction through the support team.

8.3 Right to Opt Out of Marketing Communications

You can request to stop receiving promotional emails or messages at any time. This will have no effect on your account or access to services.

8.4 Account Closure Request

You may request to close your account. However, some information may be retained for a defined period to meet legal and regulatory obligations.

To learn more about these matters, visit our Frequently Asked Questions (FAQ) page — it has answers to many questions about account management and privacy.

Protection of Minors

All 89db services are strictly for persons aged 21 and above. We do not knowingly collect or store any information from minors.

An age verification step is included in the registration process. If a user is found to be under 21, their account will be closed immediately and any collected information will be deleted.

We ask parents and guardians to monitor their children's online activity and to contact our support team immediately if they believe a minor is using 89db.

Changes to the Policy

89db may update this privacy policy from time to time. Users will be notified of any significant changes by email or through a notice on the platform.

Continued use of the service after changes are made will be taken as your agreement to the updated policy. We therefore recommend that you revisit this page at regular intervals.

To learn more about changes, you can read about 89db's operations and values on our About Us page.

Contact Us

Contact us for any questions, complaints or information requests relating to the privacy policy. The 89db support team is available 24/7 in both Bangla and English.