89db Responsible Gambling Guide
Gambling stays enjoyable only when you set limits and stay in control. On this page, learn about 89db's safety tools, warning signs, and how to get help.
Why Knowing Your Limits Matters
89db believes that online betting and casino gaming is entertainment — not a livelihood or a way to cover household expenses. Every player has a responsibility to keep themselves safe, and our responsibility is to make that easier. Under the site's Terms and Conditions, all account holders must be 21 years of age or older — participation by minors is strictly prohibited and ensuring this is our highest priority.
Many people bet for entertainment and enjoy it within their limits. But in some cases, the habit of placing bets can go out of control. This does not happen all at once — it develops gradually. So staying aware from the start is the most effective step you can take.
For answers to any account-related questions at 89db, visit our FAQ section — it has detailed answers on deposit limits, self-exclusion, and how to close your account.
To learn how your personal information is used and how your privacy is protected, read our Privacy Policy.
Tools to Keep Yourself Safe
89db provides several safety tools that you can use yourself at any time.
Set Deposit Limits
Set a maximum daily, weekly, or monthly deposit amount. Reducing a limit takes effect immediately; increasing it requires a set waiting period.
Session Time Limit
Set a maximum number of hours you can play in one session. When the time is up, you will be logged out automatically and prompted to take a break.
Temporary Break (Cool-Off)
If you want a short break, suspend your account temporarily for anywhere from 24 hours to 30 days. During the break, logging in or placing bets is not possible.
Self-Exclusion
If you need a longer break, you can request to close your own account. Options range from a minimum of 6 months to a permanent exclusion.
Review Betting History
View your complete betting and casino transaction history from the account dashboard — see how much time and money you have spent.
24/7 Live Chat Support
Contact our live chat in Bengali at any time to activate a safety tool or close your account — 24 hours a day, 7 days a week.
Recognising Warning Signs
If you notice any one or more of the signs below in yourself, it is the right time to seek help.
Signs of Financial Strain
- Betting with borrowed money or loans
- Repeatedly placing larger bets to recover losses
- Cutting household expenses to spend money on betting
- Not withdrawing winnings and placing them as bets again
Behavioural and Emotional Signs
- Being unable to stop playing or losing control
- Becoming restless or angry after a loss
- Hiding your betting habits from family or friends
- Neglecting work, studies, or family
If you recognise any of the signs above, do not judge yourself — talk to someone close to you or to 89db support. Acknowledging the problem is the first step toward a solution.
Where to Get Help
If you are struggling, do not face it alone — family, friends, and professional counsellors are all available to help.
89db Live Chat
Speak directly in Bengali — live chat is active 24 hours a day, with no wait, for help with self-exclusion or setting limits.
Email Support
Email the support team with a detailed description of your situation. Responses are provided in both Bengali and English. Email address: [email protected]
Family and Close Friends
Tell a trusted family member or close friend. Support from loved ones is often the most effective first step toward professional help.
Professional Counselling
Contact a mental health specialist or counsellor. Counsellors trained in addiction recovery provide help in confidence.
Assess Yourself
Ask yourself the questions below. If you answer 'yes' to more than one, consider seeking help.
Answer honestly for yourself
These questions are not a medical diagnostic tool — they are simply a way to help you understand your own situation. If the answers concern you, speak to us on live chat today or seek professional advice.
89db's Commitment
89db believes that creating a safe gambling environment is not just a matter of rules — it is our fundamental responsibility to every player. We keep you in control at all times through age verification, deposit limits, and self-exclusion. Remember — no one under the age of 21 may use this platform.
Practical Tips for Responsible Betting
Before you start betting or playing casino games, set a fixed budget that you can afford to lose without it affecting your household. Think of this budget as an entertainment expense — the same as spending on a cinema ticket or a meal out. Never go beyond that limit.
Keep your playing time limited as well. Playing for a long stretch at a stretch reduces your judgement and increases the tendency to make impulsive decisions. Taking a break after a set amount of time — just this one habit — can save you from significant losses.
Do not bet based on emotion. Make decisions based on information and analysis, not on how you feel about a team or player. Placing one large bet to recover a loss is never a sound strategy — it typically leads to even greater losses.
Do not bet while under the influence of alcohol or drugs. In that state, the risk of making decisions beyond your limits increases significantly.
Most importantly: keep gambling as a source of enjoyment. If you feel the fun has faded or your anxiety is growing — that is the signal to stop.