89db FAQ — VIP, Deposits and Mobile
From VIP cashback to depositing via bKash, playing on mobile, and responsible gaming — find detailed answers to the most frequently asked questions about 89db here.
For ages 21 and above
Bangla and English support
SSL encryption
bKash, Nagad, Rocket
This page organises the most common questions from 89db users into four categories: VIP benefits, limits and controls, deposits, and mobile use. Each answer is written in plain, practical language so you can find a solution quickly. For more details, you can visit the 89db VIP program and responsible gaming pages. If your question is not covered here, our 24/7 live chat support is always ready.
Table of Contents
VIP Benefits
89db VIP members receive weekly cashback on their net losses. There are four tiers — Bronze, Silver, Gold, and Platinum — and the cashback rate increases with each tier. Higher-tier members also receive priority support and special offers. Full details of the VIP program are available on the 89db VIP page.
Weekly cashback is calculated by subtracting total winnings from total losses for the week — that is, on net losses. Example: a Gold-tier member with a net loss of ৳20,000 in a week receives ৳20,000 × 0.6% = ৳120 in cashback. That is the maximum payable at that tier. Cashback is credited directly to the account.
89db has four VIP tiers in total: Bronze — up to 0.2% weekly cashback; Silver — up to 0.4%; Gold — up to 0.6%; Platinum — up to 0.8%. Cashback is given as a percentage of net losses for that week, no more.
At 89db, VIP tiers are upgraded automatically through regular play and betting. The more active you are, the sooner you can move to the next tier. Specific turnover requirements are not stated on the page, but consistent account activity helps with tier upgrades. You can ask support for more details.
At 89db, standard withdrawals are completed within 10 to 45 minutes. Platinum-tier members receive priority support, but the withdrawal timeframe follows the same policy that applies to all tiers. Being a VIP means an overall improvement in account service quality.
Yes. From the moment you join 89db's VIP program, you start receiving weekly cashback at the Bronze tier — up to 0.2% on net losses. While it is a smaller amount, it is a reliable weekly return for regular players. The rate increases as you move to higher tiers.
Limits and Controls
There are some common signs that indicate problematic gaming: betting beyond your budget, repeatedly playing to recover losses, neglecting family or work, and being unable to stop playing. If you experience any of these, use the tools described on 89db's responsible gaming page.
Yes. 89db offers both a cooling-off period (short-term break) and self-exclusion (long-term break). With a cooling-off period, the account can be temporarily suspended for a set number of days. For a longer break, choose self-exclusion. These requests must be made through the support chat.
At 89db you can set your own deposit limits — daily, weekly, or monthly. This feature is offered as part of responsible gaming. To set or change a limit, contact 24/7 live chat support directly. Note that lowering a limit takes effect immediately, but increasing one may take some time.
No. All casino and betting activity at 89db is for users aged 21 and above only. Age is verified during account registration, and any account found to belong to an underage person will be closed. This rule is strictly enforced for everyone's protection.
89db takes responsible gaming seriously. If you feel your gaming habits are getting out of control, speak to a national mental health service or a trusted family member. Activating self-exclusion on the site will prevent you from logging in or making deposits. More information and guidance is available on the responsible gaming page.
In this situation, contact 89db immediately via live chat or email and change your password. The support team can review the account's transactions. It is important to report any unauthorised activity so that action can be taken quickly.
Deposits
After logging in to 89db, go to the cashier or deposit section and select bKash. Follow the instructions shown and complete the payment through your bKash app or by dialling *247#. The minimum deposit amount is ৳200. Deposits are generally reflected in the account within a few minutes.
89db itself does not charge any deposit fees. However, bKash, Nagad, or Rocket's own transaction policies may apply. For bank transfers, check your bank's fee policy. No additional fees are deducted by 89db during the deposit process.
First, save the transaction reference number or screenshot from your bKash or Nagad app. Then share that reference number with 89db's live chat support. The support team will verify the transaction and update your account. Issues are usually resolved quickly, even during busy periods.
Yes, Nagad is one of 89db's approved deposit methods. Selecting Nagad on the deposit page will show the recipient number and instructions. Make the payment using the Nagad app or by dialling *167#. A minimum of ৳200 must be deposited. Once the transaction is complete, the balance will be updated within a few minutes.
89db currently supports four deposit methods: bKash, Nagad, Rocket, and bank transfer. For bank transfers, major banks such as Dutch-Bangla Bank, Islami Bank, and BRAC Bank can be used. The minimum deposit amount is ৳200 for all methods.
The minimum deposit amount at 89db is ৳200, regardless of method. Depositing this amount allows you to start playing in all game categories, including 89db slots. There is no separate minimum for any specific game — once you have deposited, you can play any slot.
Mobile Use
89db works on Android and iOS smartphones and tablets. It can also be played in full on Windows or macOS desktops and laptops using any modern browser. The site is built with a responsive design, so the experience is smooth no matter the screen size.
Yes, even without installing the app, you get full access to 89db through a mobile browser such as Chrome or Safari. Login, deposits, withdrawals, and all types of games — everything works in the browser. Adding the browser shortcut to your home screen gives you an app-like experience.
First, clear your browser's cache and cookies — on Android Chrome: Settings > Privacy > Clear browsing data; on iOS Safari: Settings > Safari > Clear History and Website Data. Then reload the page. If the problem persists, try a different network or browser. Clearing the cache resolves most loading issues.
Both the Android (APK) and iOS apps for 89db are available. To get the app, contact the official channel or ask support. Do not download APKs from third-party sites — this is a security risk. An app obtained from an official source is always safe and up to date.
If the connection is lost, 89db's server saves the game state. When you reconnect and log back in, the game will generally continue from where it left off. In live casino games, the result of the round where the connection was lost is determined according to the data recorded on the server. If you have any dispute, let support know.
Yes. 89db's mobile interface is optimised for live cricket betting, including BPL, IPL, and the T20 World Cup. Odds update in real time and bets are confirmed quickly. For the best experience, use a 4G or stable Wi-Fi connection. You can find more details on the 89db cricket betting page.
Did not find your answer? Talk to us directly
24/7 support — in Bangla and English
If you want to know about anything beyond the questions above, 89db's support team is available around the clock. Live chat is generally the fastest way to get a response. You can also contact us by email — replies are given in both Bangla and English.
Email:
[email protected]Live chat is available at the bottom right corner of any page on the site.
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